FAQs
What should I do if I’m having a mental health emergency?
If you are having a mental health emergency, please go to your nearest emergency room or call the TapLine Crisis Hotline at
1-800-222-9016. A crisis worker is available 24 hours a day, 7 days a week.
Do you accept my insurance?
We currently accept Geisinger Health Plan, Highmark Blue Cross Blue Shield, Capital Blue Cross, OPTUM/United Behavioral Health, & Aetna insurance plans.
How do I get set up as a new client?
Go to the New Clients page for detailed information on how to get started.
How much does it cost to receive treatment if I pay cash?
If we don't accept your insurance, you can still receive services as a cash-pay client. Our fees are as follows:
Counseling- $125/session
Psychiatry Evaluation- $300
Psychiatry Follow-up Visit- $160
I’m on a limited income and can’t afford the full rate for service. Can you still help me?
We believe everyone deserves access to quality mental health care. As such, we offer a SCHOLARSHIP FUND PROGRAM to counseling clients who are unable to afford our normal, cash-pay rates.
Please contact us for more information and to see if you qualify.
How soon can I get an appointment?
We can typically schedule new clients within 2-6 weeks of receiving your completed paperwork. If you require an evening appointment, there may be a longer wait, as evening appointments are in higher demand.
Do you prescribe prescription medication?
If your provider feels that medication is indicated, our psychiatric provider will prescribe and manage your prescription medication.
Do you work with children/clients under the age of 18?
No. We only work with adults over the age of 18.
Do you offer couple’s/family therapy?
We only offer individual treatment at this time.
I’m not sure what service I need. What should I do?
Complete the form on the New Clients page. We'll review your information and help you determine which services are best for you.
I tried calling your office but it went to voice mail. What should I do?
We’re sorry we weren’t able to answer your call. We often experience high call volumes and aren’t always able to answer. Please leave us a detailed voice message in our confidential voicemail box and we’ll return your call as soon as possible.
You can also email us at support@willowtreewc.com.
What should I do if I have a question or concern about my medication?
You can send your medication question directly to your provider by filling out the Medication Question Form on our Contact page.
Your provider will respond to you within 1-3 business days.
Do you provide online therapy to clients who live out-of-state?
Our providers are only licensed to practice in the state of Pennsylvania. Therefore, we are only able to provide online therapy to clients residing in PA. If you attend college in the state of PA or are a part-time resident of Pennsylvania, you would be able to receive online therapy with us.
What should I do if I need to cancel/reschedule an appointment?
Email us at support@willowtreewc.com.
We ask for 24-hour notice of all cancellations so we can offer your time slot to another client who needs to be seen. If we do not receive 24-hour notice, a $60 late cancellation fee will apply.
I had a consultation with a therapist at Willow Tree and it wasn’t a good fit. What should I do?
Goodness of fit between you and your therapist is paramount in treatment being successful. As such, we’d be happy to offer you a Free Consultation with one of our other therapists to see if it’s a better match. If you’d prefer to receive care elsewhere, we can make a referral to a provider outside of our practice.
Still have a question? Email us at support@willowtreewc.com.